1. About This Policy
This Privacy Policy ("Policy") explains how win7game ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use win7game at https://win7game.biz. Win7game is operated for players based in Pakistan, and this Policy is written with Pakistani players in mind.
By registering an account at win7game, making a deposit, placing a bet or using any feature of the platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described here. If you do not agree to this Policy, please do not use win7game.
This Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your rights and obligations as a win7game player.
Plain Language Note: This Policy is written to be clear and readable. If any part of it is confusing, please contact the win7game support team before you play, and we'll explain it in plain terms.
2. Data We Collect
Win7game collects personal data in several categories. Below is a clear summary of what we hold about you:
| Category |
Examples |
Why Collected |
| Identity Data |
Full name, date of birth, CNIC number, CNIC document scan |
Verify who you are; comply with KYC obligations |
| Contact Data |
Email address, phone number, city of residence |
Account communications, support, security alerts |
| Financial Data |
Easypaisa/JazzCash account number, bank IBAN, card last four digits, transaction history |
Process deposits and withdrawals; fraud prevention |
| Gaming Activity Data |
Bets placed, games played, session durations, win/loss records, bonus usage |
Provide services; responsible gaming monitoring; dispute resolution |
| Technical / Device Data |
IP address, device type, browser, operating system, cookie identifiers |
Platform security; fraud detection; service optimisation |
| Communications Data |
Support chat transcripts, email correspondence, survey responses |
Resolve queries; improve service quality; record keeping |
Win7game does not collect sensitive personal data such as religious beliefs, ethnicity or health information. We also do not store complete payment card numbers – only the last four digits for display and verification purposes.
3. How We Collect Data
Win7game collects personal data through the following means:
Direct Collection
Information you provide directly when you register an account, complete identity verification, make a deposit, request a withdrawal, contact support or respond to a survey. This is the primary source of your personal data at win7game.
Automated Collection
When you use the win7game website or mobile interface, certain technical data is collected automatically. This includes your IP address, the type of device and browser you are using, pages visited, time spent on the platform and your approximate geographic location derived from your IP address. This data is collected via server logs and cookies.
Third-Party Sources
Win7game may receive information from third parties in limited circumstances, including: identity verification agencies that confirm the validity of identity documents you submit; payment processors who provide transaction status and fraud risk scores; and fraud prevention databases that help the platform identify suspicious account activity patterns.
Win7game does not purchase personal data from data brokers or marketing list providers.
4. How We Use Your Data
Win7game uses the personal data it holds for the following purposes:
- Account Management: Creating, maintaining and securing your win7game account, including verifying your identity at registration and before processing withdrawals.
- Service Delivery: Processing your bets, crediting winnings, calculating bonus eligibility, maintaining your transaction history and providing access to all platform features.
- Payment Processing: Processing deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card, and managing withdrawal requests to your registered payment methods.
- Customer Support: Responding to your queries, resolving disputes and maintaining records of our correspondence for quality and compliance purposes.
- Fraud and Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting and other forms of abuse. Technical and identity data are used heavily for this purpose.
- Responsible Gaming: Monitoring gaming patterns to identify players who may be experiencing difficulty. This is done in the interest of player welfare and is not used to deny services unfairly.
- Legal Compliance: Meeting our obligations under applicable laws, including identity verification requirements, financial crime prevention obligations and responding to lawful requests from regulatory or law enforcement authorities.
- Marketing (with consent): Sending you information about promotions, bonuses and platform updates if you have opted in to receive such communications. You can withdraw this consent at any time.
- Platform Improvement: Using aggregated, anonymised usage data to understand how players interact with the platform and identify areas for improvement. This data is not used to make decisions about individual players.
5. Legal Basis for Processing
Win7game processes your personal data under one or more of the following legal bases depending on the purpose:
- Contract Performance: Processing necessary to provide the services you have contracted for when registering at win7game. Without this processing, we cannot operate your account or process transactions.
- Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, know-your-customer requirements and responses to lawful regulatory enquiries.
- Legitimate Interests: Processing carried out to protect the platform from fraud, improve our services and ensure platform security, where these interests do not override your fundamental rights.
- Consent: Processing for marketing communications and certain cookie-based data collection, where you have explicitly agreed. You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
6. Who We Share Your Data With
Win7game shares personal data only where necessary and only with parties who are contractually bound to handle it securely and in accordance with this Policy. We do not sell data to third parties.
Payment Service Providers
When you make a deposit or request a withdrawal, relevant financial data is shared with your chosen payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, your bank or your card issuer. These providers process the transaction and are subject to their own applicable privacy and security standards.
Identity Verification Services
Win7game uses third-party identity verification services to confirm the authenticity of CNIC documents and other identity materials submitted by players. These services process identity data under strict data processing agreements.
Fraud Prevention and Security
Technical and identity data may be shared with fraud prevention databases and security service providers to identify and prevent fraudulent activity across the platform and to protect other win7game players.
Regulatory and Legal Authorities
Win7game may be required by law to share player data with regulatory bodies, law enforcement agencies or financial crime investigation units. We will always assess the legal validity of such requests before complying and will inform you if we are legally permitted to do so.
Corporate Group
Where win7game operates as part of a corporate group, certain operational data may be shared with affiliated entities for group compliance and reporting purposes. Such sharing is governed by intra-group data sharing agreements that provide equivalent protections to this Policy.
Not Shared: Win7game does not share personal data with advertising networks, social media platforms, marketing agencies or data brokers.
7. How Long We Keep Your Data
Win7game retains personal data for only as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Held for the duration of your account's active status plus a period of up to 5 years after account closure, to allow for dispute resolution and regulatory enquiries.
- Financial Transaction Records: Retained for a minimum of 5 years after the transaction date to comply with anti-money laundering and financial record-keeping obligations.
- Identity Verification Documents: Retained for 5 years after account closure or last transaction, after which documents are securely destroyed unless a legal hold applies.
- Support Communications: Retained for 2 years after the matter was resolved, then deleted or anonymised.
- Marketing Data: Retained until you withdraw consent or for 2 years from the last marketing interaction, whichever is sooner.
- Technical / Log Data: Server logs are typically retained for 90 days for security monitoring purposes, then purged.
When data reaches the end of its retention period, win7game deletes it securely or anonymises it so it can no longer be linked to you as an individual.
8. Data Security
Win7game takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect it against unauthorised access, loss, destruction or disclosure.
Technical Measures
- All data in transit is encrypted using TLS 1.2 or higher
- Data at rest is encrypted using AES-256 encryption
- Payment card data is handled in compliance with PCI DSS standards
- Access to production systems is restricted to authorised personnel only, with multi-factor authentication required
- Penetration testing and vulnerability assessments are conducted regularly by independent third parties
- Server infrastructure is hosted in secure, access-controlled data centre facilities
Organisational Measures
- All win7game staff who handle personal data receive data protection training
- Access to personal data is provided on a need-to-know basis only
- Third-party service providers are assessed for their data security practices before being onboarded
- A documented incident response procedure is in place for potential data breaches
No system is 100% impenetrable. While win7game implements industry-leading security measures, we cannot guarantee absolute security. If you suspect your account has been compromised, contact support immediately and change your password.
9. Cookies & Tracking Technologies
Win7game uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit the platform.
Types of Cookies Used
- Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your session. You cannot disable essential cookies without affecting your ability to use win7game.
- Security Cookies: Used to detect fraud, multi-accounting and suspicious activity patterns. These are set automatically and are part of our legitimate interest in maintaining platform integrity.
- Performance Cookies: Collect anonymised data about how players use the platform – which pages load slowly, where errors occur and how navigation flows. This helps us fix problems and improve the experience.
- Preference Cookies: Remember your platform preferences, such as language settings and display preferences, so you don't need to reset them every time you visit.
Win7game does not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings, though disabling cookies beyond essential ones may affect platform functionality.
10. Your Data Rights
As a win7game player, you have the following rights regarding your personal data. To exercise any of these rights, contact support at support@win7game.biz with the subject "Data Rights Request".
1
Right of Access
Request a copy of all personal data win7game holds about you. We'll provide this within 30 days of a valid request.
2
Right to Rectification
Ask us to correct inaccurate data. You can also update most information yourself within account settings.
3
Right to Erasure
Request deletion of your personal data. Deletion is subject to legal retention requirements – financial records, for example, must be kept for a minimum period.
4
Right to Restrict Processing
Ask us to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
5
Right to Data Portability
Request your data in a structured, machine-readable format that you can transfer to another service provider.
6
Right to Object
Object to processing based on legitimate interests, including direct marketing. Objecting to marketing takes effect immediately upon request.
Response Time: Win7game will acknowledge rights requests within 3 business days and complete them within 30 days. If a request is complex or we receive a high volume of requests, we may extend this to 60 days with prior notice to you.
11. Children's Privacy
Win7game does not knowingly collect or process personal data from anyone under the age of 18. Registration at win7game requires players to confirm that they are at least 18 years of age, and identity verification checks are used to confirm this claim.
If win7game becomes aware that personal data has been collected from a person under 18, the account will be immediately closed, all funds returned to the payment source and all personal data deleted as quickly as possible in accordance with applicable law.
If you believe that a minor may have registered an account at win7game using false information, please notify us immediately at support@win7game.biz and we will investigate as a priority.
12. International Data Transfers
Win7game's primary infrastructure is located in data centres serving the Pakistani market. In some cases, personal data may be processed or stored in other countries, for example where a payment processor or identity verification service operates servers in another jurisdiction.
Where data is transferred internationally, win7game ensures that appropriate safeguards are in place, including contractual protections with receiving parties that require them to handle data to a standard equivalent to this Policy. Win7game does not transfer data to jurisdictions that do not provide an adequate level of data protection without implementing additional protective measures.
13. Updates to This Policy
Win7game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform services. When we make material changes, the effective date at the top of the Policy will be updated and we will notify registered players by email or by a notice within the platform on their next login.
Continued use of win7game after notification of an updated Policy constitutes acceptance of the revised terms. If you do not agree with any changes, you can request account closure and your data will be handled in accordance with the version of the Policy in force at the time your account was active.
We recommend bookmarking this page and checking back periodically, especially if your account is active but you visit the platform infrequently.
